Engineer Factory · Support
Help with Engineer Factory
The quickest routes to an answer - and how to reach us when you are stuck.
Look it up yourself
Frequently asked questions
Answers about the DAW, AI Mixing and AI Mastering, the licence and your account.
Frequently asked questionsAccount & licence
See your plan and status, release devices, view orders, cancel a subscription.
Account & licenceDownload
The current installer for Windows is on the DAW page and in your account.
DownloadSystem requirements
Windows 10 or 11 (64-bit), an audio device through WASAPI or DirectSound, internet for sign-in and licence checks.
System requirementsCancel contracts
A running subscription is cancelled in a few clicks, effective at the end of the paid period.
Cancel contracts
Write to us
Support is by e-mail. Describe your issue as specifically as you can - the list below helps.
What to include in a support request
With these details we can follow the problem without having to ask first:
- The version of Engineer Factory you have installed
- Your Windows version (Windows 10 or 11)
- Your audio device and the audio mode you selected
- The steps that lead to the problem - and what you expected instead
- For licence questions: the e-mail address of your account
Never send us your password. We do not ask for it.